FAQ Covid-19

FOR A CAREFREE HOLIDAY WITH US

During the last weeks and months we have been busy with the preparations for this year's season. In order to accommodate you and make your holiday with us in 2020 safe and relaxing, we strictly follow the recommendations of the WHO and the local state and regional health authorities. Our already strict hygiene protocols of recent years have been reviewed and adapted to the current situation and the frequency of all our cleaning processes has been increased, including disinfection throughout the hotel. Special cleaning agents are used for this purpose.
For you and your beloved ones to make beautiful vacation moments in our small hotel and the beautiful nature possible, is still our highest priority as hosts. Despite some new regulations, we are all looking forward to welcoming you with our usual warmth and an even more beautiful hotel and to accompanying you through your stay with us.

 
For a carefree holiday we have compiled some answers to the most important questions

Guests - Hygiene label:
At your check-in we check your body temperature. Your body temperature must not exceed 37.5 °C. Please pay attention to this before your arrival.
In the whole house and also outside the hotel a distance rule of 1 meter applies.
In South Tyrol there is a general obligation to wear a mouth-and-nose protector in the interior of hotels - unless you are sitting in the restaurant or at the bar and eating or drinking something ;)
On request, the reception desk will be happy to provide you with a mouth and nose protector, and disinfectant dispensers are available at several places in the hotel (at doors that do not open automatically, buffet area, elevator) and in the room.

Food & Drink:
In our restaurant and on the terrace, the minimum distance provided is observed.
Breakfast buffet: With mouth-nose protection, 1m minimum distance and prior hand disinfection you can help yourself to our breakfast buffet.
In the evening you can choose from our evening menu. Crisp salads can be chosen together with the other courses of the evening menu and are now also served.

staff:
Warm hospitality contactless: All our employees work with mouth and nose protection.
We maintain the legal safety distance and are continuously trained in the increased hygiene measures.
Every 2 weeks all our employees are tested on Covid-19.

Hygiene measures:
We have implemented comprehensive guidelines for the highest standards of hygiene in all areas of our hotel.
Our employees are continuously trained and controlled to maintain these high standards. The recommendations of the WHO as well as national and regional legislation are not only strictly adhered to, but also supplemented by further measures where we consider it sensible for the protection of our employees and guests.
Hygiene and cleanliness with regard to disinfection is intensified once again, public areas are disinfected several times a day
Disinfectant dispensers at all entrances and in your room
Space enough for all guests, distances of 1m are secured
In the restaurant there will be enough space between the tables and the rooms will be well ventilated (no circulating air)
All employees wear mouth and nose protection
Surfaces such as tables, chairs, lift buttons, door handles, WCs and keys are continuously disinfected

Spa area "Studio 40a":
Our outdoor pools as well as the jacuzzi and the indoor pool are open daily without any restrictions. We were also allowed to reopen our sauna area in the new bathhouse. According to the law, a minimum distance of 2 meters in the sauna must be maintained and sauna visits must be documented. Therefore, not many guests can take a sauna together, so please reserve your sauna session at the reception.
Massages and cosmetic applications are possible. Our Elisa works with mouth and nose protection and disposable gloves.
All areas in the wellness area are well ventilated.

We will do our utmost to ensure that you can also spend a relaxing and safe time with us during these times.
If you have any further questions, please feel free to contact us at any time!


This information is continuously adapted to the measures required by law and agreed internally.
 
 
 
13.08.2020
Boris
 
 
 
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